Terms & Conditions

Terms & Conditions

  • This website and the cited terms and conditions is governed and managed by “mybrax.com – UAE”– an establishment registered in the emirate of Dubai, United Arab Emirates. Concerns and inquiries should be directly addressed to “mybrax.com – UAE” Team for clarification and answers. By confirming your transaction of bookings and/or purchases adheres that you have understand and agreed to the site cited terms and conditions above.
  • During promotions and offers, Customers can only avail one promotion at a time, customers are not allowed to avail two offers or more at the same time.
  • The Management reserves the right to periodically review our prices, charges and fees and implements them accordingly.
  • In case of any changes in delivery/pick-up dateor time of the order, the customer should inform minimum 48 hours prior to the original delivery/pick-up date or time. Any requests made post this time will be accepted at the sole & absolute discretion of “Brownie Point Cakes & Confectioners – UAE”
  • In case of changes to any aspects of the order i.e. design, flavor etc., the customer should inform minimum 48 hours prior to the original delivery/pick-up date or time. Any requests made post this time will be accepted at the sole & absolute discretion of “Brownie Point Cakes & Confectioners – UAE”. Furthermore, any changes or alterations may entail additional charges depending on the nature of the changes, which the customer will have to bear.
  • Orders failed to be collected on the respective order date will be discarded the following day and will not be subject to any kinds of refund or credit note.
  • Upon collecting the cake or receiving the delivery of the cake, it is the customer’s responsibility to check all design aspects of the cake including the design, customizations, color, message on the cake etc. Once the cake is collected or delivered “Brownie Point Cakes & Confectioners – UAE” will not take any responsivity on any complaints or faults on the design aspects of the cake.
  • In case of any special requests like Egg-free, Sugar-free, Vegan, Gluten-free etc. these should be made at the time of placing the order, any requests made after the placement of the order will be accepted at the sole & absolute discretion of “mybrax.com – UAE” and may entail additional charges, which the customer will have to bear.
  • mybrax.com – UAE” does not take any responsibility for any kinds food allergies. Products sold as egg-free, vegan, sugar-free, gluten-free etc. are made as per prescribed standards on best effort basis, however they may contain traces of the said allergens as these products are made in the same premises as our other regular products.
  • For any enquiries made online, the order is not deemed as confirmed until and unless an amount equivalent to 50% of the order value in paid by the customer in advance.
  • We accept payments online using Visa and MasterCard credit/debit card in AED.
  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
  • United Arab of Emirates is our country of domicile.
  • Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
  • If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
  • The cardholder must retain a copy of transaction records and Merchant policies and rules.